Frequently Asked Questions

Everything you need to know about shopping at the official Gotham FC Shop.

When will my jersey order ship?

Standard orders typically process within 2-3 business days. For customized jerseys with player names and numbers, please allow an additional 5-7 business days for production before shipment.

What is your return policy for fan gear?

We accept returns on unworn, unwashed merchandise with original tags attached within 30 days of delivery. Please note that customized items and 'Final Sale' clearance products are not eligible for return or exchange.

How do I know which size to order?

We provide a detailed size chart on every product page. Please note that 'Authentic' jerseys have a slim, athletic fit designed for professional play, while 'Replica' jerseys offer a more relaxed, standard fit for fans.

Do you offer international shipping for global fans?

Yes, we ship Gotham FC merchandise worldwide. Shipping costs and delivery timelines vary by country and will be calculated at checkout. Please be aware that international orders may be subject to local customs duties and taxes.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets including Apple Pay, Google Pay, and PayPal for a secure checkout experience.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. You may cancel or modify your order within 60 minutes of placement by contacting our support team; after this window, we are unable to make changes.